Shipping policy

Shipping Policy

At The Studio Hair Boutique, every order is carefully prepared, inspected, and packaged to ensure it meets The Studio Standard before leaving our facility.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Methods

Shipping options and delivery estimates are displayed at checkout.

Delivery times begin once your order has been shipped.

Typical delivery estimates are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: Next business day (available on eligible orders)

Delivery times are estimates and are not guaranteed.

Free Shipping

We offer complimentary Standard Shipping on all U.S. orders of $150 or more after discounts and before taxes.

Orders below the free shipping threshold will be charged based on the selected shipping method at checkout.

Luxury Packaging

Every order includes our signature luxury packaging, carefully designed to protect your purchase while delivering an elevated unboxing experience.

Tracking Your Order

Once your order ships, you'll receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update after your package has been scanned by the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify your shipping information before placing your order.

The Studio Hair Boutique is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.

The Studio Hair Boutique is not responsible for lost, stolen, or missing packages after confirmed delivery.

If your package is missing, we recommend:

  • Checking with household members or neighbors

  • Looking around your delivery location

  • Contacting the shipping carrier directly

  • Filing a carrier claim if necessary

We are happy to assist by providing any shipping documentation needed for your claim.

Shipping Delays

While we strive to ship every order promptly, delays caused by weather, holidays, carrier disruptions, or other circumstances beyond our control may occur.

The Studio Hair Boutique is not responsible for carrier-related shipping delays.

Refused or Undeliverable Packages

Packages refused by the recipient or returned as undeliverable may be subject to:

  • Return shipping charges

  • Original shipping costs

  • A restocking fee, if applicable

Any remaining balance will be refunded after the returned merchandise has been inspected and approved.

Pre-Orders

If your purchase includes a pre-order item, the estimated ship date will be clearly stated on the product page.

Orders containing pre-order merchandise may ship together once all items are available unless otherwise noted.

International Shipping

International shipping is available to select countries.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local government.

The Studio Hair Boutique is not responsible for delays caused by customs processing.

Signature Requirement

For security purposes, orders of $500 or more may require an adult signature upon delivery.

This helps protect high-value purchases and ensures your order is delivered safely.

Order Changes & Cancellations

We begin processing orders quickly to ensure timely delivery.

Once an order has been placed, we cannot guarantee changes or cancellations.

If you need assistance, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet entered processing.

Our Promise

Every order is carefully inspected, professionally packaged, and shipped with the same attention to detail we provide in our salon. From our hands to your doorstep, our goal is to deliver a luxury shopping experience from the moment you place your order until your package arrives.